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leect's avatar
leect
Tutor
May 15, 2023

WEIRD Orbi AX5700 fast but slow when connected to satellites

Hello! I have a weird issue. A few specs: 500gb att fiber on bridge mode Netgear orbi mesh system 2 satellites on router mode  Latest firmware  Desktop with hard wired connection to router    ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 15, 2023

Is this the system? https://www.netgear.com/support/product/rbk843s 

(Those "AX" numbers are marketing speak for a make-believe number which comes from adding the "maximum theoretical speed" of each radio.  It helps to know the actual product number from the label on the bottom of the router.)

 

WiFi routers are not supposed to "lose internet" frequently.  My connection to Spectrum goes months without interruption.

I would not expect AT&T fiber to be any different.  Is there a way to interrogate the AT&T device to see if it reports anything?  (or AT&T tech support?)

 

 

 

 

 

 

leect's avatar
leect
Tutor
May 16, 2023

Thanks for the reply!

Yes thats it.

When I simply remove my LAN cable from the router directly to the modem, I get super fast speeds without a restart or anything.

 

Currently after factory resetting the Orbi I have fast speeds again but this always happens and eventually it goes back down to under 100. 

This happened before with an older orbi and I assumed it was due to me maxing out the number of max devices it can handle but it's still doing it. 

 

I know some suggested trying each connected device one at a time but that will take forever. 

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 16, 2023

    Have you tried leaving the att device in router mode (wifi disabled) and the orbi in access point mode? 

     

    • leect's avatar
      leect
      Tutor
      May 16, 2023
      You think that’s the cause?
      I’ve tried router mode on the modem gateway but it’s just a horrible router.

      I still have normal internet speeds but give it a few days or a week and it randomly drops on its own.

      Thanks for response
      • plemans's avatar
        plemans
        Guru - Experienced User
        May 16, 2023

        You're right. It is a horrible router. 

        And sometimes horrible routers passthrough mode/modem only mode really stinks and doesn't work right. 

        So that's why sometimes its worth trying it in router mode with wifi disabled to see if maybe that's the cause.