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Forum Discussion

MarkhAUS's avatar
MarkhAUS
Guide
May 27, 2022

When will you fix the issue with orbi rbr750 wifi dropping issues!!!

Seeing lots of posts about internet dropping with the most recent firmware    I have a fttp (fibre to the premise) setup where the termination point is the “modem”. All you need to do is add a rout...
MarkhAUS's avatar
MarkhAUS
Guide
May 29, 2022

What Firmware version is currently loaded? V4.6.5.14


What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It’s a NBN fibre termination point. 

 

What is the size of your home? Sq Ft? 490
What is the distance between the router and ? satellite(s)? 30 feet or more is recommended in between RBR and RBS? to begin with depending upon building materials when wirelessly connected.  Closes wifi linked one is about 45 feet. The one upstairs is about 70-80 feet but it’s connected via lan cable
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ?

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. It is auto and 48
Any Wifi Neighbors near by? If so, how many? Maybe 1 or 2 available upstairs. None downstairs 

 

Try disabling the following and see:
Armor, SPC, Traffic Meter. Both are disabled 
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings I can’t select any of these as they are blanked out / not selectable

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 29, 2022

"What is the size of your home? Sq Ft? 490" Is this in Feet or Meters?

 

So if you turn OFF both RBS, does the RBR have problems still?

Try Channels 1 and 40.

 

What channels are the neighbors using? 

 

 

  • MarkhAUS's avatar
    MarkhAUS
    Guide
    May 29, 2022

    worked it out better overnight....its someware between 430-450 square mtrs  (4800 sq feet roughly). if i turn off the satelites i get next to no coverage in my office upstairs

     

    no idea about neibours channels as the are secured and i couldn't guess who is who. ive changed it to 1 and 40 as suggested.

    • MarkhAUS's avatar
      MarkhAUS
      Guide
      May 30, 2022

      this is the only messages/errors in the logs

       

      [DHCP IP: (192.168.1.7)] to MAC address FA:0E:5E:8E:DA:7F, Monday, May 30,2022 09:38:59
      [DHCP IP: (192.168.1.14)] to MAC address AE:97:95:7C:5B:B4, Monday, May 30,2022 09:36:11
      [DHCP IP: (192.168.1.17)] to MAC address FA:AB:45:1A:31:79, Monday, May 30,2022 09:36:10
      [DHCP IP: (192.168.1.11)] to MAC address 30:C9:AB:27:AC:14, Monday, May 30,2022 09:34:38
      [DHCP IP: (192.168.1.7)] to MAC address FA:0E:5E:8E:DA:7F, Monday, May 30,2022 09:34:19
      [DHCP IP: (192.168.1.10)] to MAC address 0A:77:5B:3D:58:73, Monday, May 30,2022 09:32:45
      [DHCP IP: (192.168.1.14)] to MAC address AE:97:95:7C:5B:B4, Monday, May 30,2022 09:32:02
      [DHCP IP: (192.168.1.7)] to MAC address FA:0E:5E:8E:DA:7F, Monday, May 30,2022 09:31:58
      [DHCP IP: (192.168.1.10)] to MAC address 0A:77:5B:3D:58:73, Monday, May 30,2022 09:31:49
      [DHCP IP: (192.168.1.14)] to MAC address AE:97:95:7C:5B:B4, Monday, May 30,2022 09:31:47
      [DHCP IP: (192.168.1.10)] to MAC address 0A:77:5B:3D:58:73, Monday, May 30,2022 09:31:42
      [DHCP IP: (192.168.1.14)] to MAC address AE:97:95:7C:5B:B4, Monday, May 30,2022 09:31:40
      [DHCP IP: (192.168.1.10)] to MAC address 0A:77:5B:3D:58:73, Monday, May 30,2022 09:31:39
      [DHCP IP: (192.168.1.14)] to MAC address AE:97:95:7C:5B:B4, Monday, May 30,2022 09:31:37
      [DHCP IP: (192.168.1.10)] to MAC address 0A:77:5B:3D:58:73, Monday, May 30,2022 09:31:37
      [DHCP IP: (192.168.1.14)] to MAC address AE:97:95:7C:5B:B4, Monday, May 30,2022 09:31:36
      [DHCP IP: (192.168.1.9)] to MAC address D8:EB:46:75:A0:2E, Monday, May 30,2022 09:29:51
      [DHCP IP: (192.168.1.14)] to MAC address AE:97:95:7C:5B:B4, Monday, May 30,2022 09:29:34
      [DHCP IP: (192.168.1.4)] to MAC address 82:EA:E7:EA:4E:C8, Monday, May 30,2022 09:29:31
      [DHCP IP: (192.168.1.12)] to MAC address 88:63:DF:90:94:FD, Monday, May 30,2022 09:29:30
      [DHCP IP: (192.168.1.2)] to MAC address 10:0C:6B:4C:AE:FF, Monday, May 30,2022 09:29:29
      [DHCP IP: (192.168.1.14)] to MAC address AE:97:95:7C:5B:B4, Monday, May 30,2022 09:29:29
      [DHCP IP: (192.168.1.2)] to MAC address 10:0C:6B:4C:AE:FF, Monday, May 30,2022 09:29:10
      [DHCP IP: (192.168.1.13)] to MAC address C8:9E:43:51:CF:68, Monday, May 30,2022 09:29:09
      [DHCP IP: (192.168.1.2)] to MAC address 10:0C:6B:4C:AE:FF, Monday, May 30,2022 09:29:06
      [DHCP IP: (192.168.1.13)] to MAC address C8:9E:43:51:CF:68, Monday, May 30,2022 09:29:04
      [DHCP IP: (192.168.1.2)] to MAC address 10:0C:6B:4C:AE:FF, Monday, May 30,2022 09:29:04
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 30, 2022

      Ok. Power ON just 1 RBS. Not the 2nd one. Make sure it's out at 30 feet for maybe 40 feet away from the RBR. 

      For that size of home, you really only need the RBR and 1 RBS placed out well. 

      There is a thing of havng too much wifi:

      https://youtu.be/UR0viMLISz4

       

      MarkhAUS wrote:

      worked it out better overnight....its someware between 430-450 square mtrs  (4800 sq feet roughly). if i turn off the satelites i get next to no coverage in my office upstairs

       

      no idea about neibours channels as the are secured and i couldn't guess who is who. ive changed it to 1 and 40 as suggested.

       

      • MarkhAUS's avatar
        MarkhAUS
        Guide
        Jun 01, 2022

        I’ve moved the satellites to opposite ends of the house with the router about mid way and the issue is better.