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Forum Discussion
Whitelist servers?
I recently purchased some exercise equipment that connects through their app to their servers with exercise videos. As part of a troubleshooting process with their support team regarding video qualit...
> [...] they ran a performance test on my network using an Orbi RBR750
> mesh. [...]
I don't know what that means. Who was "using an Orbi RBR750"?
> [...] Their diagnosis was that I had a firewall in place that was
> limiting the connectivity to their servers.
I don't know what that means. Or how they reached that "diagnosis".
> Their recommendation was to whitelist their servers, [...]
Hard to do when there's no blacklist to overcome.
> [...] they sent me a list [...]
With my weak psychic powers, I can't see it from here.
> Can anyone point me in the right direction as to how to accomplish
> this?
Not I. None of it makes any sense to me.
> Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Firmware version? Connected to what? Do you also have an RBR750?
With what equipment, exactly, are we dealing?
- My equipment is a RBR750, not an RBR50. The 750 option wasn't available for selection. Sorry for the confusion.
I don't know how else to clarify the situation for you, as that was the information that I was given.> My equipment is a RBR750, [...]
Ok.
> Firmware version? Connected to what? [...]
Still wondering. Have you some kind of modem, for example?
> With my weak psychic powers, I can't see it from here.
Still true.
> [...] that was the information that I was given.
There's still nothing in it with which I can work. If they tell you
to climb down from your rooftop, but you're not on your rooftop, then
that advice is worth how much, would you say?> Hard to do when there's no blacklist to overcome.
Still true.