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Forum Discussion
Why wont netgear allow me to downgrade my firmware, where is the "yes" button? (RBR750/RBS750)
First off, why isnt there a "disable automatic firmware update" option? This is a bit ridiculous. Ive spent close to 800-850 on my entire setup including an additional satellite and support contracts...
Orbi systems have never supported disabling of FW udpates.
"Hello Orbi AX Community, We confirmed the new firmware v4.6.3.7 has an issue that the Internet speed test performed by the Orbi app may report lower numbers than the actual speed. This issue doesn’t degrade the actual speed for your Internet access, and it only happens when the actual Internet speed is more than 600 mbps. We’ve been working on the fix and we should be able to have a trial firmware release soon for people who would like to give it a try first. And again, if you are still experiencing other issues with firmware v4.6.3.7 please send a private message to me (@Christian_R) if you haven't done so already. Please provide the requested information listed below. Name: Email: Phone: Preferred Contact Time: (including time zone) Router Serial Number: Thank you, Christian"
It does affect our wifi speed! I am constantly disconnected from my meetings because I'm getting between 12-18 mbps speeds on my laptop. This is ridiculous! Did Netgear NOT test this firmware before publishing it? And why isn't there a auto update disablement button for the Orbi? I was very happy with the previous firmware. Never had one issue with it but since the new update, nothing but constant issues.
Also, the "yes" button to proceed with a firmware rollback, how was that missed in QA?
Also, the "yes" button to proceed with a firmware rollback, how was that missed in QA?
Try disabling AX mode on the RBR...
Was this speed test result thru the RBRs Speed test app or external speed test app?
Once one v4 you can't revert back to v3. This seems to be intentional.
MH135 wrote:
It does affect our wifi speed! I am constantly disconnected from my meetings because I'm getting between 12-18 mbps speeds on my laptop. This is ridiculous! Did Netgear NOT test this firmware before publishing it? And why isn't there a auto update disablement button for the Orbi? I was very happy with the previous firmware. Never had one issue with it but since the new update, nothing but constant issues.
Also, the "yes" button to proceed with a firmware rollback, how was that missed in QA?- I disabled AX, let the Orbi reboot, did a speed test and still the same results. Then I unplugged the Orbi for a few min and plugged it back in. Still the same results.
Speed test through the Orbi app shows 600+mbps but that is not the issue. It is wifi. I did a speed test through 2 laptops and 2 phones with the same horrendous results. Not being able to revert back to V3 from a V4 whether intentional or not, it should be fixed to allow users to go back to whatever firmware version they were happiest with.
I have gone through the forums and tried all the "fixes" but no success because all the rollbacks were in regards to V3 to a V3. I have no found a discussion where someone was successful in rolling back from V4 to V3. You might be correct in stating it is an intentional design to prevent anyone from going from V4 to V3, and again, if it was, it's a terrible decision.You'll need to contact NG support and let them know what your seeing.
MH135 wrote:
I disabled AX, let the Orbi reboot, did a speed test and still the same results. Then I unplugged the Orbi for a few min and plugged it back in. Still the same results.
Speed test through the Orbi app shows 600+mbps but that is not the issue. It is wifi. I did a speed test through 2 laptops and 2 phones with the same horrendous results. Not being able to revert back to V3 from a V4 whether intentional or not, it should be fixed to allow users to go back to whatever firmware version they were happiest with.
I have gone through the forums and tried all the "fixes" but no success because all the rollbacks were in regards to V3 to a V3. I have no found a discussion where someone was successful in rolling back from V4 to V3. You might be correct in stating it is an intentional design to prevent anyone from going from V4 to V3, and again, if it was, it's a terrible decision.