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lw187's avatar
lw187
Guide
Oct 04, 2020

WiFi 6 Chromebook Disconnects

So, my problems are very obviously only present on WiFi 6 Chromebooks. 

 

Acer713 and two Samsung Galaxy Chromebooks consistently have strong connections to RBS850 satellites, but will expereince a drop in WiFi while continuing to display a Strong wifi connection. This is devastating with three kids on remote learning and relying on Zoom/Google Meet. When they use an old Chromebook: Rock solid. When they use a WiFi 6 chromebook? The exact opposite. 

 

I've got 20/40 enabled, set to 2305, AX is on (because it's Oct 2020 and I expect AX functionality to be there), Preamble set to Auto. 

 

Guess I have to turn off the feature that I invested 1500 dollars in? (AX) Happy days. 

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 04, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Please turn OFF all RBS, Doe the chrombooks connect to the RBR while its online alone or do they still experience problems with just the RBR? 

     

    Try with AX Mode disable just to see if this changes anything...

     

    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://https://https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    Either set CTS to 64 or 2347, not 2305. 

    You can try setting 40Mhz only channel width to see as well. Just uncheck the check box. 

     

    • lw187's avatar
      lw187
      Guide
      Oct 04, 2020

      What Firmware version is currently loaded? V3.2.16.6

      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Verizon G1100 Quantum Gateway set to bridge (effectively acting as a switch). That is wired into my RBR850 set to Router mode. Then 4 satellites are ethernet wired to the RBR. 

       

      Please turn OFF all RBS, Doe the chrombooks connect to the RBR while its online alone or do they still experience problems with just the RBR? I will try this 

       

      Try with AX Mode disable just to see if this changes anything...I will try this

       

      What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. I everything is hardwired (not wirelessly connected). I have the RBR in the basement. One floor directly up are two satellites (25 ft apart) and another floor up are two more satellites (about 35 ft apart). 

       

      Either set CTS to 64 or 2347, not 2305. Done, switched to 2347

      You can try setting 40Mhz only channel width to see as well. Just uncheck the check box. I will start with this.

       

       

      • FURRYe38's avatar
        FURRYe38
        Guru
        Oct 04, 2020

        "ne floor directly up are two satellites (25 ft apart)" This is too close. 30 feet or more distance in between is recommended.