NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
WiFi 6E speed slow
I have the RBKE 960 main router connected directly to Verizon Gigabit ethernet cable. At the Verizon cable, I am getting 900/900 download/upload speed. However, connected to WiFi 6E, I barely exceed ...
If you have it turned off, how are you certain its connecting to 6ghz?
Have you tried changing the 6ghz channel?
Are you using parental controls, armor, etc?
The phone has an indicator which shows 6E against the WiFi signal strength indicator and that is how I know.
I have tried turning on the 6E channel and results are the same.
I am not using parental controls. Netgear Armor shows it is in use but I have not configured anything to use it. Not sure if I can disable it. I do not need it.
Did you try testing different 6ghz channels on the orbi?
Or testing a different 6ghz capable device?
I did not change the channel. There are practically no 6E devices in the neighboring houses. But I will try.
I have a S22 Ultra phone and Lenovo laptop, both 6E capable. Similar results on both. So, it is not device issue. My son got his laptop here in November. Asus laptop with 6E. I was bragging that now I have a 6E capable router and he should get excellent speed. He tested and got poor speed with Netgear, barely touching 400 Mbps. It was at that time he commented that he gets 850+ Mbps download in his apartment. I did not get a chance to visit him till Christmas. That was when I tested with my phone and I also got 850 Mbps download.
It is not a router specific issue. This is the second Orbi 960 mesh system that I am testing with. Both are showing extremely poor 6E download speed. With the first system, i was using a hardware firewall so I assumed that it might be slowing down the system. Then I totally removed everything between router and Verizon ethernet cable. Wired performance is excellent, but WiFi is poor. It is almost 300-400 Mbps slower than wired.
I opened couple of tickets with Netgear support, but they just replied that I would have to call. I do not have time to call. I know their technical expertise. Unfortunately, I am out of return window on this router, otherwise I would have sent it back and got Verizon's 6E router.
You can always try a simple factory reset and reinstall.
Actually that is what I did. After I returned the Orbi 960 purchased from Amazon, I got the second one directly from Netgear. Then I removed the HW firewall and connected the router directly to the internet cable. After that, I updated the firmware on satellites and then on main router and did a factory reset of all three devices. Then I reconfigured the Orbi devices and network from scratch. So, I have spent quite a bit of time with this system and it just does not perform.