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Forum Discussion
Zipsy
Feb 11, 2021Aspirant
Wifi keeps disconnecting
I've had trouble with this router a lot but a lot of the times I feel that it is fixable.This time the router keeps dropping out and shows the router with the purple light. This is fixed though when ...
FURRYe38
Feb 11, 2021Guru - Experienced User
Aht NG product are you referring too?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Zipsy
Feb 11, 2021Aspirant
The model of the router is a rbr750. The motem that we have is a cm400. All the firmware is up to date.
- FURRYe38Feb 11, 2021Guru - Experienced User
FW version at v12?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849- ZipsyFeb 12, 2021Aspirant
Tested it again. Turns out it still breaks with only the router. Both are firmware version V3.2.16.22 which is the most up to date one. The mode is V2.01.06. I live in the city but the router was working before.
- FURRYe38Feb 12, 2021Guru - Experienced User
Any Wifi Neighbors near by? If so, how many?