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Forum Discussion
Redlightning88
Jan 27, 2020Tutor
Wifi shows on but nothing connects: Wifi Password is Incorrect
I have an AX setup that replaced an Orbi Pro setup. On the immediately prior AX setup, at least once a day the wifi would just disappear for everything (multiple devices showed no wifi). If I tried ...
FURRYe38
Jan 27, 2020Guru - Experienced User
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Are you using the same SSID name and PW from your Orbi Pro or something new? I have been using same SSID name and PW for years on different wifi systems and haven't seen this issue as of yet.
You might try temporarily changing the SSID name and PW to something different. Something fairly simple on both. Be sure to use the "forget this network" feature on phones and pads. Clear out old wifi profiles on other devices. Then connect up with the new info. See if the problem re-appears again.
What devices do you have connected?
Be sure your using WPA2 and AES only. NG is still working with WPA3 currently.
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Try disabling the following and see:
IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?