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Forum Discussion
Wired devices not connecting
I have an Orbi 960 with two satellites. After firmware upgrade I had many issues. I've since done a hard reset with latest firmware and setting up from scratch. Currently I only have the Orbi route...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. CAT6A STP depending on your modem.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
Have you contacted NG support about a RMA yet?