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Forum Discussion

Rexhunt's avatar
Rexhunt
Follower
Nov 26, 2019

Work laptop can’t see Wi-Fi network RBK852

For some reason when I replaced the Orbi hardware with the new RBK852 all other devices had no problem connecting to the network except for my work laptop that can’t see the network. Any idea what ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 05, 2019

Any progress on this? 

Rexhunt wrote:
For some reason when I replaced the Orbi hardware with the new RBK852 all other devices had no problem connecting to the network except for my work laptop that can’t see the network.

Any idea what could be causing this?

 

  • whoDean's avatar
    whoDean
    Guide
    Dec 13, 2019
    I’m in the same boat.

    50+ devices including all my Apple gear (MacBook Pro included) connecting great, 1 2-3 year old Asus Windows laptop won’t even see any networks created by the RBK852
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 13, 2019

      Try disabling AX mode temporarily on the RBR.

       

      Be sure the wifi drivers for this laptop are up to date. 

       

      Try disabling the WPA security on the RBR as a quick test. try to connect. Re-enabled WPA2 and AES after testing. 

    • ekhalil's avatar
      ekhalil
      Master
      Dec 13, 2019
      whoDean wrote:
      I’m in the same boat.

      50+ devices including all my Apple gear (MacBook Pro included) connecting great, 1 2-3 year old Asus Windows laptop won’t even see any networks created by the RBK852

      The only reason I see causing this is that Orbi is transmitting on 2.4 and 5 GHz channels that the laptop does not support.

      Please check which channels Orbi is on, and that the laptop support those channels.