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Forum Discussion

PeterHK's avatar
PeterHK
Guide
Jan 24, 2022
Solved

Zoom and Unstable Internet

I’ve recently encountered a problem where I cannot receive Zoom audio and receive Internet Unstable messages. I have the RBR850 with 3 wired satellites and a 1GB fibre optic internet connection, uploa...
  • PeterHK's avatar
    PeterHK
    Feb 19, 2022
    After much frustration I have finally resolved the audio issues with Zoom, this follows extensive troubleshooting with the local support team, who have been excellent and even provided a complete replacement of new hardware with the problem continuing. The local support provided an advance load of firmware 4.6.7.5_2.1.7 and Zoom audio is now working normally regardless of Wifi, LAN,etc.
plemans's avatar
plemans
Guru - Experienced User
Jan 24, 2022

1. what modem/gateway is the orbi connected to?

2. what firmware is on the router and the satellites?

3. have you noticed a difference if different devices try zoom? (basically do they all have the issues or just one)

4. have you noticed if its a difference from devices connected to the router or the satellite? 

PeterHK's avatar
PeterHK
Guide
Jan 24, 2022
To answer your questions.

1) Huawei HG8040H (ISP is Netvigator Hong Kong)
2)Router v4.6.3.16_2.0.51
Satellites v4.6.3.16
3) all Devices connected via the Orbi have the same problem. Ie MacBook, iPad, iPhone
4) no difference, have also tried both WiFi and wired via the orbi
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 06, 2022

    What mode is the ONT in? Router or bridged? 

    Try the Orbi system in AP mode with the ONT in router mode and test Zoom. 

    PeterHK wrote:
    To answer your questions.

    1) Huawei HG8040H (ISP is Netvigator Hong Kong)
    2)Router v4.6.3.16_2.0.51
    Satellites v4.6.3.16
    3) all Devices connected via the Orbi have the same problem. Ie MacBook, iPad, iPhone
    4) no difference, have also tried both WiFi and wired via the orbi

     

    • PeterHK's avatar
      PeterHK
      Guide
      Feb 19, 2022
      After much frustration I have finally resolved the audio issues with Zoom, this follows extensive troubleshooting with the local support team, who have been excellent and even provided a complete replacement of new hardware with the problem continuing. The local support provided an advance load of firmware 4.6.7.5_2.1.7 and Zoom audio is now working normally regardless of Wifi, LAN,etc.