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Forum Discussion
871 reports disconnected Internet in error in conflict with Orbi App and actual operation
I have a 870 router with 1 satellite. Internet via Centurylink fiber (Orbi connected to ONT). Centurylink connection uses PPoE with VLAN 201 tagging. 871 is operating as router, not bridge mode (O...
Front PINK indicator on the RBR means the RBR has lost connection or internet services from the ISP ONT or ONT isnt' working to get internet services to the RBR correctly. Sometimes ISP services can go down. Something the ISP is responsible for. Possible bad cable as well.
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
If this happens ever so often, maybe something at the ONT or upstream at the ISP level. I would have the ISP check the logs on there side when you seen this happen to see if they see anything on there side.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
Try using custom IPv4 DNS like cloudfare or quad9.