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Forum Discussion
871 reports disconnected Internet in error in conflict with Orbi App and actual operation
I have a 870 router with 1 satellite. Internet via Centurylink fiber (Orbi connected to ONT). Centurylink connection uses PPoE with VLAN 201 tagging. 871 is operating as router, not bridge mode (O...
Thanks for the reply. I'm using the latest F/W - 10.5.20.4.
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter - are all disabled.
Also using 9.9.9.9 as my DNS.
Internet and all devices are connected - working fine. Nothing is indicating that Internet actually stopped working - I have some IoT devices that would report any actual outage. Just that router LED is "pink" and web I/F is reporting no Internet (in conflict with Orbi App reporting Internet is fine). In fact as I'm sending this reply (connected to Internet, 871 is reporting ISP assigned IP as 0.0.0.0 and the Orbi 871 has "pink" LED on). So don't understand how the cables or ONT can be causing issue.
Overall appears to be an annoying S/W issue with Orbi 871 incorrectly reporting no Internet. Was hoping that someone else had seen this issue and maybe had a work around or fix.
Services on at the ONT or the ISP side needs to be checked when this happens. If cables ARE checked and good, then the signal on the ISP side, can drop or get interupted on the ISP side and would cause the front LED to turn PINK. Means the connection between the RBR and the ISP service has been interrupted or disconnected. The ISP should be able to check there logs and the ONT at the time frame when you see this.
Can try using ISP DNS or cloud fare to see if this still continues as well. Kinda doubt this is a DNS service as I use same quad9 as well. Just something for you to try though.
I've had my 870 series online have haven't seen this. Though mine is connected to a NG cable modem. I did have a service issue just last month and it was ISP related. Service was returned a while later.