NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
JoeJoeJoeJoe
Feb 05, 2026Tutor
871 reports disconnected Internet in error in conflict with Orbi App and actual operation
I have a 870 router with 1 satellite. Internet via Centurylink fiber (Orbi connected to ONT). Centurylink connection uses PPoE with VLAN 201 tagging. 871 is operating as router, not bridge mode (O...
JoeJoeJoeJoe
Feb 05, 2026Tutor
I will add that the only the 871 router has "pink" LED on, the 870 satellite has no LED showing. I going to leave the Orbi system running for a day or so and see if the router fixes itself at some point and stops displaying the "pink" LED in error.
- FURRYe38Feb 05, 2026Guru - Experienced User
The LED on the RBS is an indicator for the connection between the RBS and the RBR. Does not track the ISP connection on the RBS.
Power cycle both ONT and RBR OFF for 1 minuted then back ON.
Again, if you seen the PINK LED on the RBR come on at random times, the ISP needs to check there side up to the ONT when you see this happen.