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Forum Discussion
871 reports disconnected Internet in error in conflict with Orbi App and actual operation
I have a 870 router with 1 satellite. Internet via Centurylink fiber (Orbi connected to ONT). Centurylink connection uses PPoE with VLAN 201 tagging. 871 is operating as router, not bridge mode (O...
If I power cycle the problem will go away. Did this on previous occasions.
The "pink" light has been on the router for the last ~6hrs and the Internet access and data rate is working fine.
Again the issue is that the Orbi App is reporting that the router's Internet is connected and working. The router web I/F is showing no Internet WAN connection with no ISP assigned IP and the "pink" LED is on.
I can't really call my ISP since the Internet hasn't stopped working. If it did stop working for a few minutes, I would also receive email notices from several of my IoT devices providers and the log files of these devices would show any Internet outages.
Right now, I suspect possible issues are:
- Orbi 871 router software has a bug on setting Internet connection status - sets the "pink" LED in error
- Maybe somehow the Orbi 871 router is not setting the correct Internet status after PPoE IP renewal / authorization. I don't know how offer Centurylink renews the WAN IP via PPoE. But this would still likely be a S/W issue with the Orbi router since again the Orbi App displays / reports that the WAN Internet connection has IP and other settings correcctly.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Does the front LED turn OFF if you log into the RBRs web page?
Something to try, find a 1Gb non managed LAN switch. 5 port would work. Connect the RBR and the ONT to this LAN switch and nothing else. Power cycle the ONT and RBR after connecting them to this switch and power ON the switch at same time. Check the front LED behavior.