NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Attached Devices list shows for about a day then is not available on web app for RBE871
Hi, The Attached Devices list shows for about a day then is not available on web app for RBE871. I do a reboot then the attached devices show again for about a day. Router RBE871 V10.5.20.4_1...
Same thing seen in the Orbi app?
What is not available on the web page? Is the page blank or is there some error message?
What browser are you using? Same thing happens in MS Edge or Firefox browsers?
Happens with a different PC to compare?
I have my 870 series online as well. Haven't seen this to date.
The orbi app shows 13 devices instead of 37. it does show the 3 satelites.
When i click on the website "attached devices" it just goes to "Please wait a moment..." and nothing ever appears.
This happens on Chrome and Edge browser on this PC and another PC Chrome.
I did a factory reset as well and the problem still happened.
Do you think its a hardware issue maybe? is there something in the logs that could help? Maybe one of my wifi devices is causing this problem?
Thanks so much for your help and trouble shooting!I don't believe this is a HW issue. Rather some odd behavior in FW. This is the only system model I saw this with. Though could be on the 770 series as well, nobody else has mentioned seeing this issue, other than us 3. My system has been online for just about 20 days now.
This one maybe hard to troubleshoot.
How was your system FW updated on the RBS and RBR? Automatically or manually by using a PC and web browser?
The orbi app shows 13 devices instead of 37. it does show the 3 satelites.
When i click on the website "attached devices" it just goes to "Please wait a moment..." and nothing ever appears.
This happens on Chrome and Edge browser on this PC and another PC Chrome.
I did a factory reset as well and the problem still happened.
Do you think its a hardware issue maybe? is there something in the logs that could help? Maybe one of my wifi devices is causing this problem?
Thanks so much for your help and trouble shooting!I did a recent manual firmware update when i saw it was released to try to fix this issue (i was having it prior) and no luck.
I rebooted the router this morning and cleared the logs to see if that helps me figure this out.
Now the "attached device" list is correct after the reboot. Lets see how long it lasts-