NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
TOPS119
Jan 16, 2024Luminary
Bought a 3 pack Orbi wifi 7 970 But orbi refuse to honor the warranty
As my title states I bought this product bran new on Ebay a full 3 pack orbi wifi 7 will all the warranty still available based on the app But I was advised by the Netgear Orbi team that none of my w...
FURRYe38
Jan 16, 2024Guru - Experienced User
Been a long time known fact that warranties are not tranferable from initial purchaser from most router mfrs. If they sell the unit to someone else, its doesn't transfer. Your on your own for support if you by used with out a warranty. If you want warranty and IF your going to spend that kind of money on something, it's best to get it from NG to be sure that your covered with warranty.
TOPS119
Jan 16, 2024Luminary
You notice you said if you buy used ? These are new products the 970 was just released less than a year I don't see why the warranty on the device wouldn't still be valid. Shouldn't matter who you buy it from, What if a person wanted to even extend the warranty already on the device why is that option not even available ?