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Forum Discussion
Anderson_lien
May 03, 2025Aspirant
BRE971 router with 2 RBE970 satellites sync problem
When I opened box (one router and 2 satellites) and try to install my Orbi RBE973S, it prompt me to update the firmware, I pressed "OK", but after that I found one of my satellite can not be sync., t...
CrimpOn
May 03, 2025Guru - Experienced User
Anderson_lien wrote:
When I opened box (one router and 2 satellites) and try to install my Orbi RBE973S,
Netgear offers 90 days of 'complimentary support' for the specific purpose of helping customers install and configure new systems. Most of us who participate in the forum had our 90 days expire years ago, and thus have to choose between paying Netgear for support or hoping that other customers can offer solutions.
If Netgear cannot help you get this brand new system working, it might be time to return it for a refund, send a blistering letter to Negear management, and buy something else.