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Carrier Infinity Touch wall controls will not connect.
The Orbi 960 has the exact same problem. Carrier Infinity Touch wall controls will not connect.
Success!!! Woo Hoo!!!
I've been working with Matt, a level 2 Netgear Engineer over the past couple of weeks. He has been fantastic. He had me send some log files over and they sent me new firmware a few days later. I applied it and still couldn't connect. Same issue. Matt had me send over additional log files after the first firmware was applied. Last night he sent me new firmware and I applied it this morning. I am now able to connect my Carrier Infinity Touch thermostat to the Obri RBE 771/770 network!
Thanks for all of your support and ideas! So glad this is resolved and hopefully it will help others.
That is all on Netgear and the Orbi 960 and 970 lines. They have coded in something that has created an incompatibility. Way to expensive product to be the cause of IT headaches.