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JCasto's avatar
JCasto
Initiate
Feb 23, 2024
Solved

Carrier Infinity Touch wall controls will not connect.

The Orbi 960 has the exact same problem. Carrier Infinity Touch wall controls will not connect.
  • Rallye455's avatar
    Rallye455
    Feb 21, 2025

    Success!!! Woo Hoo!!!

     

    I've been working with Matt, a level 2 Netgear Engineer over the past couple of weeks. He has been fantastic. He had me send some log files over and they sent me new firmware a few days later. I applied it and still couldn't connect. Same issue. Matt had me send over additional log files after the first firmware was applied. Last night he sent me new firmware and I applied it this morning. I am now able to connect my Carrier Infinity Touch thermostat to the Obri RBE 771/770 network! 

     

    Thanks for all of your support and ideas! So glad this is resolved and hopefully it will help others. 

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 26, 2025

Will not connect how? To the main WLAN? Or to the separate IoT network?

Have you tried the Guest Network? 

What FW is loaded on the system? 

JCasto wrote:

The Orbi 960 has the exact same problem. Carrier Infinity Touch wall controls will not connect.