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Forum Discussion
"Connection Failed" Roaming between Satellites
Getting "Connection Failed" message on my phone when moving from one satellite to another or from router to satellite. Turning on randomized MAC allows my phone to reconnect but I need to have a set M...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
What Firmware version is currently loaded? v9.10.0.2
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
ONT: Adtran SDX 622v XGS-PON
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
CAT8 STP (6ft)
How many RBS are deployed?
2
What is the size of your home? Sq Ft?
3000sqft
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ️
1st Sat AP - 45ft
2nd Sat AP - around 35ft
Does this happen with the RBS turned OFF?
No
Does this happen with both wireless and wired devices?
Only wireless (since these devices move between APs)
What channel configurations are currently set on the router?
2.4ghz - Ch. 11
5+6ghz - Ch. 40, Ch.71
240mhz MLO bandwidth - Enabled
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...
Disabled when the issue occured.
Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Set to 40mhz only already before the issue occurred.
Thank you, any assistance is appreciated.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
ONT: Adtran SDX 622v XGS-PON
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
CAT8 STP (6ft)
How many RBS are deployed?
2
What is the size of your home? Sq Ft?
3000sqft
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ️
1st Sat AP - 45ft
2nd Sat AP - around 35ft
Does this happen with the RBS turned OFF?
No
Does this happen with both wireless and wired devices?
Only wireless (since these devices move between APs)
What channel configurations are currently set on the router?
2.4ghz - Ch. 11
5+6ghz - Ch. 40, Ch.71
240mhz MLO bandwidth - Enabled
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...
Disabled when the issue occured.
Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Set to 40mhz only already before the issue occurred.
Thank you, any assistance is appreciated.
Lets turn off one of the RBS and observe. Not sure if this will help.
3000Sq ft home for that size, having two RBS deployed would be too much in some cases.
Also how the phones are roaming between units and connecting is up to the phone and the Mfr of the phone and how it works while roaming. Something to contact the mfr about.