Consistent Internet drops

trentloyd wrote:

but pretty sure i'm using Cat6 although will confirm if it is CAT6A STP

The potential issue here is that the wired backhaul will negotiate 2.5 gbps, not 1 gigabit.  Cat 5e might not carry that reliably, and packet loss can disrupt the backhaul (and create throughput issues).  I have a couple of older CAT5e runs in my own home that won't run multigig.

Both Cat 6 and Cat6a should be fast enough (both are rated at 10 gpbs).  But you do need to be careful with the connector terminations - wiring issues there will create transmission issues.

Whether you need STP (shielded twisted pairs) depends on how much electrical noise there is along the cable runs.  Normally you don't need STP - the twisted pairs in the cable are enough to reject the noise.  But if you are running cables along side of mains power, then STP is a good idea.  

One thing often overlooked - if you are running these through walls or ceilings, then you should be using either plenum grade or riser cable.  Electrically this is the same as ordinary cable, but the insulation is different (and provides appropriate fire resistance and low smoke when burned).   Plenum grade has better fire resistance than riser grade, so if you aren't sure what your building code requires, then go with plenum.  Either way, the cable is thicker and stiffer, so somewhat harder to install.

OK if PINK is being seen at the RBR on some of these issues, means the RBR isn't getting good internet services from the modem or ISP services. Can also be LAN cable caused. Seen these odd issues with CAT6 UTP cabling here and there, even though they are good cables. Higher speed connection rates can be problematic here and there. Why I switched to CAT6A STP cabling years ago. Haven't seen these odd ones since. 

Also try some custom DNS like Cloudfare or Quad9. Been known issues crop up with ISP detected DNS here and there.

Try some manual channels as well for WiFI on the RBR. 1 and 40 or 11 and 48. 

trentloyd wrote:

   The LED has changed to pink for some of these issues, but oftentimes there is no LED indicator at all and the issue still manifests.  I will check the logs during the next incident and share them here.  I have looked at the WAN ports uptime and it appears that this is an Orbi issue and not a WAN issue.  

 

I'll get the modem info tomorrow and share it
LAN cables are made and tested by me so I can confirm they are good.  I'll double check, but pretty sure i'm using Cat6 although will confirm if it is CAT6A STP
ISP detected
Home size is ~5000 sq ft
distance between all is 30 feet or more
i've been unable to connect or do anything on the router so thinking it happens whether on or off
ethernet is connected directly to router
will get the CAT# tomorrow as well
Yes, I followed the instructions provided to do the wireless sync before connecting via ethernet cable
 

For wireless, 2.4 and 5 ghz are both set to auto