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Forum Discussion
Consistent Internet drops
Hi - I recently purchased the Orbi 870 series (router plus 3 satellites) and I currently have 2 satellites hard wired to the 871 router and 1 satellite connected wireless. On a regular basis my inte...
Hey Furrye38 -
The LED has changed to pink for some of these issues, but oftentimes there is no LED indicator at all and the issue still manifests. I will check the logs during the next incident and share them here. I have looked at the WAN ports uptime and it appears that this is an Orbi issue and not a WAN issue.
- I'll get the modem info tomorrow and share it
- LAN cables are made and tested by me so I can confirm they are good. I'll double check, but pretty sure i'm using Cat6 although will confirm if it is CAT6A STP
- ISP detected
- Home size is ~5000 sq ft
- distance between all is 30 feet or more
- i've been unable to connect or do anything on the router so thinking it happens whether on or off
- ethernet is connected directly to router
- will get the CAT# tomorrow as well
- Yes, I followed the instructions provided to do the wireless sync before connecting via ethernet cable
For wireless, 2.4 and 5 ghz are both set to auto.
but pretty sure i'm using Cat6 although will confirm if it is CAT6A STP
The potential issue here is that the wired backhaul will negotiate 2.5 gbps, not 1 gigabit. Cat 5e might not carry that reliably, and packet loss can disrupt the backhaul (and create throughput issues). I have a couple of older CAT5e runs in my own home that won't run multigig.
Both Cat 6 and Cat6a should be fast enough (both are rated at 10 gpbs). But you do need to be careful with the connector terminations - wiring issues there will create transmission issues.
Whether you need STP (shielded twisted pairs) depends on how much electrical noise there is along the cable runs. Normally you don't need STP - the twisted pairs in the cable are enough to reject the noise. But if you are running cables along side of mains power, then STP is a good idea.
One thing often overlooked - if you are running these through walls or ceilings, then you should be using either plenum grade or riser cable. Electrically this is the same as ordinary cable, but the insulation is different (and provides appropriate fire resistance and low smoke when burned). Plenum grade has better fire resistance than riser grade, so if you aren't sure what your building code requires, then go with plenum. Either way, the cable is thicker and stiffer, so somewhat harder to install.