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Even after the latest update, i m still facing the same issue
even after the latest update, i m still facing the same issue, i had high expectation and now i m back using 7years old Router than works way better. please any solution
4 Replies
- You might have bad hardware isn’t it on warranty ?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Does the front LED on the RBR turn RED/Pink when this happens?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router, RBS and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect. Power ON the RBS.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
pierreha wrote:
even after the latest update, i m still facing the same issue, i had high expectation and now i m back using 7years old Router than works way better. please any solution
What Firmware version is currently loaded? Vers. 9.11.0.1
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Netgear Nighthawk CM2000
Be sure you're using a good quality LAN cable between the modem and router. CAT6A STP is recommended. Yes I have CAT 7
Does the front LED on the RBR turn RED/Pink when this happens? I never paid attention when it happen to the LED lightsHas a power off for 1 minute then back ON with the ISP modem and router been performed since last update? No I haven't
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router, RBS and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect. Power ON the RBS.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? no I didn't reset to default since FW update, it would be crazy to me that much expensive router I need to reset it after each update, I had mesh links's for 7 years, it use to update and run with no issue. I m sorry it is just frustrating
pierreha wrote:
What Firmware version is currently loaded? Vers. 9.11.0.1
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Netgear Nighthawk CM2000
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure you're using a good quality LAN cable between the modem and router. CAT6A STP is recommended. Yes I have CAT 7Make sure the CAT cable is STP and not UTP.
Does the front LED on the RBR turn RED/Pink when this happens? I never paid attention when it happen to the LED lightsPlease observe for this for next time.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? No I haven't
Please try this at your earliest convenience.
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router, RBS and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect. Power ON the RBS.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? no I didn't reset to default since FW update, it would be crazy to me that much expensive router I need to reset it after each update, I had mesh links's for 7 years, it use to update and run with no issue. I m sorry it is just frustratingUnderstand, however a factory reset maybe needed. However lets try the above suggestions first, this as a last resort.
