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Forum Discussion
SporadicWifi
Nov 28, 2023Tutor
I am having the worst disconnection problems imaginable
How were you able to get the new Firmware? I am having the worst disconnection problems imaginable.
SporadicWifi
Nov 28, 2023Tutor
I finally tried contacting support this morning after having these issues for a month. I did hours of researching and reading on this to try and solve my own issues, because it helps me learn. I have been waiting all day for them to call me back. My wife streams for a living from her iPhone and it's been a nightmare with the constant disconnects, not being able to connect back to our wifi, etc. Old Orbi system 850 works flawlessly.
- Orbi Firmware Version 9.10.1.4
- Issues are worst with our 2 iPhone 15 Pro's and 1 Apple iPad Pro - I turned off private wifi and limit IP Address Tracking on all, and have even turned off Wifi 6E from the phone (this helped big time). We'll notice our devices disconnected from WiFi often, and won't have the ability to get back on it until we "forget Wifi" and start over from scratch.
- I've tried doing resets on the 970 system from scratch and that did not help
- WiFi will blip off for a second a couple times a day interrupting Microsoft Teams calls on HP laptop, interrupting YouTube TV streams (this happens very little).
- Verizon Fios 1 Gig up/down
- 2.4 GHz channel 11
- 5 GHz channel 48
I've been playing around with different layouts between 1 and 2 RBS in addition to the router in 4,600 sq ft between 3 floors. This is my third Orbi system I've upgraded to, none of my disconnection problems happened until the 970 system.
FURRYe38
Nov 29, 2023Guru - Experienced User
I'll pass this on to NG and see if we can get you the newest beta.
- SporadicWifiNov 29, 2023Tutor
Thanks for the help FURRYe38.
- StraqNov 30, 2023NETGEAR Expert
Hi there,
Engineering team here. Will be messaging you privately.
In the meantime, if you can update and factory reset Satellites only that will be great. Let me know if issue persists.
It has happened where if just one satellite in the network system is in issue state, the satellite will keep beaconing the SSID and clients will experience issue maintaining a stable connection.