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Forum Discussion

SporadicWifi's avatar
SporadicWifi
Tutor
Nov 28, 2023

I am having the worst disconnection problems imaginable

How were you able to get the new Firmware? I am having the worst disconnection problems imaginable.
Straq's avatar
Straq
NETGEAR Expert
Dec 05, 2023

Hi There,

 

Engineering Team here. If one satellite is in issue state, more than likely it was causing your clients to get disconnected due to this bad satellite. Can please factory reset the satellites just to make sure they are in a good state. 

 

Please let us know right away if you encounter issues again

SporadicWifi's avatar
SporadicWifi
Tutor
Dec 06, 2023

Both Satellite's factory reset.  Still having disconnection problems with iPhone 15 Pro Max.  Did a reset of network settings on iPhones and will monitor. 

  • SporadicWifi's avatar
    SporadicWifi
    Tutor
    Dec 11, 2023

    This happens to both my iPhone 15 Pro's as well...

    • Straq's avatar
      Straq
      NETGEAR Expert
      Dec 13, 2023

      Update: There are some flaws in the seamless roaming around the network. We are working to improve this in the upcoming firmware. Will update again once a firmware is ready

       

      Will also like to bring up that latest iOS 17 production firmware has some Wi-Fi issues as well. I am currently running Beta firmware iOS issue looks to be improved and better but still see some lag between connections of router and satellite

      • brianld's avatar
        brianld
        Apprentice
        Dec 13, 2023

        Straq - thanks for the update.  To clarify, are you seeing improved wi-fi on iOS 17.3 Beta?  Would like to get on "the list" for new beta firmware when ready ... we have multiple iPhones and am seeing the same disconnect issues others have reported.