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Forum Discussion

pierreha's avatar
pierreha
Aspirant
Dec 27, 2023

I have iPhone 15MP running 17.2.1 and orbi 970 running 9.10.2.3

I m facing the same issue, I have 15MP running 17.2.1 and orbi 970 running 9.10.2.3 and my phone keep dropping wifi all the time, any fix    thank you
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 27, 2023

Please update your systems FW:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-Version-9-10-4-1-Released/td-p/2353400/jump-to/first-unread-message

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

How many RBS are deployed? 
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.

 

Does this happen with the RBS turned OFF? 
Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router?

 

FYI:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/NOTICE-Apple-and-iOS-17-WiFi-Connectivity-Issues/td-p/2351178/jump-to/first-unread-message

pierreha's avatar
pierreha
Aspirant
Dec 28, 2023

I followed you tips, I updated to latest orbi firmware yesterday, I disabled all iPhone settings requested and still I m getting kicked off the wifi.

 

I have 3200sft house, I have 1 RBR and 2 RBS and they are far away from each other, even I shutdown the RBS, I m still facing the same issue. All RBS are wireless.

I have 2.4Ghz channel 11 and 5GHz channel 48. Even if I m connected to Guest wifi, it is happening the same. 

Thank you

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 28, 2023

    Has the system been powered OFF for 1 minute then back ON after the FW was applied? 

    Straq 

    • pierreha's avatar
      pierreha
      Aspirant
      Dec 29, 2023

      I did that yesterday evening and still today I keep getting disconnected

      should I enable Enable 20/40 MHz Coexistence?

      or 

      Enable 240MHz Bandwidth?

       

      thank you for your help

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 29, 2023

        20/40Mhz should be enabled by default. However try enabling it it's not already enabled or if it is enabled, disable it and test. 

         

        Can enable 240Mhz however this would be only for the wireless back haul support.