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Forum Discussion
sgarr
Dec 05, 2023Star
I have spent weeks trying to get my pixel 8 pro to work on the orbi 970
I have spent weeks trying to get my pixel 8 pro to work on the orbi 970. When I first got it every time the pixel would connect to the router, the router would immediately reboot. They gave me beta f...
Straq
Dec 05, 2023NETGEAR Expert
Hi There,
Engineering team here. There is an issue that is not fix in V9.10.2.3, we have a target fix for upcoming firmware where client sometimes cannot connect to network. Client will say "Connection Fail" and will ask for password again. This issue will sometimes recover by itself. This issue is mainly seen when moving around network.
Another issue is related to Pixel 8 not getting internet but it is connected to a Satellite fine. This issue we currently debugging and looking to fix ASAP as well
- StraqDec 13, 2023NETGEAR Expert
Update: We have fix the connection fail issue. However, we have not fixed the no internet issue being seen on Pixel 8 yet. Please rest assure we are trying our best to resolve this as soon as possible
- sgarrDec 24, 2023Star
I have firmware version V9.10.3.1_1.1.16. Every time I go downstairs the signal should hand off to the router and my phone will just say my network has no internet access with an exclamation mark and I have to reconnect. Are there any firmware updates I should try?
- FURRYe38Dec 24, 2023Guru - Experienced User
Have you seen this pop up on your Orbi app?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?