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Forum Discussion
I'm at wits end with 870
Before Christmas I upgraded my internet to 2GIG, and purchased an Orbi 870 with two satellites to handle it. It seemed OK at the time. Then the second satellite started connecting only to the first...
About all you can do is call a couple of times every week and ask for an RMA on the "bad satellite". Netgear engineers may never discover what is making this satellite malfunction. Netgear Orbi units cool by convection. There is no internal fan pulling air through the unit. However, there have been reports of RBE971 routers overheating and several Forum users report that placing fans on top of them kept them operating. There was a suspicion that perhaps some units went through the factory and thermal paste was not applied correctly. Even when the design is good, a manufacturing defect can cause unexpected things to happen.
See, for example, this discussion from Feb of last year:
Adding Orbi 970 fan | NETGEAR Communities
If you are into experiments, there is no harm in placing a 120mm fan on top of the "bad satellite" to see if it functions differently. (under $20 on Amazon)