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Forum Discussion
I'm at wits end with 870
Before Christmas I upgraded my internet to 2GIG, and purchased an Orbi 870 with two satellites to handle it. It seemed OK at the time. Then the second satellite started connecting only to the first...
p.s. There is always an unstated question: is this a problem with one specific piece of equipment, or does every 870 satellite exhibit this problem?
Suppose, for example, that providing air flow through this specific satellite causes it to perform the same as the satellite that is working correctly. That would support a hypotheses that this specific piece of hardware is defective. Engineers can examine 870 satellites in their lab all they want, but are not likely to discover a "problem".
On the other hand, if cooling this satellite makes no difference, that might support the hypothesis that (a) there is a generic problem with all 870 satellites or (b) there is some other problem with this specific satellite.
All I get is an email every 4-5 days telling me that support is looking into it. It's a month today. I have requested a refund from my credit card company due to this defective product. I am purchasing an Eero mesh system today.