Forum Discussion

Guide

Jan 14, 2024

Im having issues with rebooting as well

Im having issues with rebooting as well. When I first purchased this in December 2023, the router was rebooting every hour. I reached out to the community here and got some help from a Senior Wirel...

JesseDiaz

Guide

Jan 28, 2024

No progress. Netgear is still working on it. Last I heard 3 days ago was that they were still waiting on the engineering teams response.

But i did see that there is a new firmware out.....

New - RBE970 / RBE971 Firmware Version 9.11.0.1 Re... - NETGEAR Communities

Haven't tried it as its not showing up on my router so I may have to manually update it.......

FURRYe38

Guru - Experienced User

Jan 29, 2024

Yes, manual update is recommended:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Procedure-for-Factory-Reset-of-RBE970-series-sytems/m-p/2359584/highlight/true#M996

JesseDiaz
Guide
Jan 29, 2024
Im going to give it a try tomorrow. But is this supposed to resolve the router rebooting?
- FURRYe38
  Guru - Experienced User
  Jan 29, 2024
  Yes. Let us know after 3 days or sooner if it doesn't.
  
  I recommend a full power OFF of the RBR and RBS units for 1 minute then back ON after the FW has been applied.
  - JesseDiaz
    Guide
    Feb 01, 2024
    Well I had high hopes but my router randomly rebooted. I followed the manual update instruction exactly including the order to update and turning off everything including the modem and turning everything back on in the order recommended.