NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my ex...
Here you go. Had a few iPhone disconnects whilst trying to get these. Very frustrating.
Ok, I don't see any odd CPU or memory issues. Uptime is same across the two units.
I would open up a support ticked with NG support and ask for help on this one. We've seen some users with RBRs not working well out of the box and no matter the FW, didn't fix, however an RMA did so you may have a faulty system. I'd reference this thread as well.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".- Thanks for the help. I raised a chat request and the agents asked me to change some channels (6 and 44) and “wait and see”. For a £1500 product not sure that should be the approach but hey ho, I guess I’ll wait and see.
Ya I agree. Let us know how it goes.
Whats your iPhone model? Please list if its a pro model or not.
Which clients are you getting the most disconnects?
I have also messaged you privately asking for more details
- iPhone pro 15 and my wife has an iPhone pro 13. Wife has an iPad Air also which seems to be suffering from latency and connection issues but my iPhone I’m seeing drop out the most.
