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Forum Discussion
Kappo_84
Apr 01, 2024Apprentice
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my ex...
FURRYe38
Apr 01, 2024Guru - Experienced User
Ok, I don't see any odd CPU or memory issues. Uptime is same across the two units.
I would open up a support ticked with NG support and ask for help on this one. We've seen some users with RBRs not working well out of the box and no matter the FW, didn't fix, however an RMA did so you may have a faulty system. I'd reference this thread as well.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".
Kappo_84
Apr 01, 2024Apprentice
Thanks for the help. I raised a chat request and the agents asked me to change some channels (6 and 44) and “wait and see”. For a £1500 product not sure that should be the approach but hey ho, I guess I’ll wait and see.
- FURRYe38Apr 01, 2024Guru - Experienced User
Ya I agree. Let us know how it goes.