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Forum Discussion
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my ex...
I've not found any solution as of yet - doing a full reset will not fix the issue (I've done that multiple times). This has been present on all fw versions and the beta versions they've given me. I've provided logs after logs and gone through so many steps. There is clearly some process or sync event that's happening that causes this.
As you've highlighted - it's a short spike of 500-1000ms for a second or two and then it's back to normal.
I've had older orbi mesh systems oevr the years and none of them have ever exhibited this. Please raise a support ticket with Netgear to highlight this issue as I feel they are just assuming it's some random set up issue I have, but it's evidently not.
My case number if you want to reference is 48580405.
One follow up question. I just read that the V10.5.16.3 firmware is in the wild starting to get pushed to batches of units but not yet on the support website. Have you been sent that one yet to try?
- Is that for the 970 series? I’ve not been sent either way. It’s been 5 weeks now since the last update from NG on my ticket, despite my prompts. Shocking really.
- It's for the 770 and it's been out there a couple weeks. I hope it's got our fix and will hit the support site soon.
https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Rbe770-771-new-firmware-V10-5-16-3/m-p/2430046- Ah, I’m on the 970 series, but the fact this is affecting both 770 and 970 is probably a good thing, it’s a consistent issue and hopefully something they can fix with a fw update.