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Forum Discussion
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my ex...
This is the exact same issue I’ve reported a few times on this forum and I have an open ticket with NG (5+ months now with no resolution). I’d suggest reporting a ticket but don’t get your expectations up - I’ve not had a response on my ticket for over a month now and have provided a ridiculous amount of information, logs etc.
The system does “something” precisely every hour, I’ve tested this extensively. The time it occurs might change (if say you reboot or hw crashes which seems to be another issue right now), but it’s guaranteed like clockwork.
This seems to affect devices connected to the satellite only and not the main router (at least for me). I’ve also changed ISPs (and from DOCSIS 3.1 to full symmetric 2.5gb FTTP) and the issue persists. So this 100% is not an ISP/external internet connection issue, it’s a process or something happening on the mesh system and NG need to fix this. It also occurs when using only internal traffic and no internet.
The system does “something” precisely every hour, I’ve tested this extensively. The time it occurs might change (if say you reboot or hw crashes which seems to be another issue right now), but it’s guaranteed like clockwork.
This seems to affect devices connected to the satellite only and not the main router (at least for me). I’ve also changed ISPs (and from DOCSIS 3.1 to full symmetric 2.5gb FTTP) and the issue persists. So this 100% is not an ISP/external internet connection issue, it’s a process or something happening on the mesh system and NG need to fix this. It also occurs when using only internal traffic and no internet.
Who is your ISP your connected with?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
This maybe a specific ISP or ISP interoperability issue between there equipment and the Orbi RBR.
Others along with myself are not seeing this issue. donawalt However, my 770 series is connected to a DOCSIS modem, CAX30 in modem mode. Mines been online with current released FW since around the 1st of Feb of this year. I would have seen a long duration in uptime however had a recent construction event in the backyard that was an accident so the ISP had to come and fix it. So my uptime started over last week. 🙄
- It’s not an ISP issue - appreciate you’re trying to help however do take the time to read my above post. I’ve had this issue across two different providers using two very different connections. Previously using Virgin Media in the UK (a DOCSIS cable connection) and now Aquiss (a full fibre fttp connection). Completely new hardware and cable install using fibre. The new fttp connection is using an ONT straight into the orbi 970 with a PPPoE connection. Previously on Virgin it was via a cable model in modem mode into orbi. So I can categorically rule this out 100%. The issue also doesn’t happen when streaming from the router, only satellite. It’s 100% an issue with the orbi system and NG have had my ticket open 5+ months with no resolution.
While I have seen issues like late-model iPhones flipping to 5G cellular, I have had good luck in uptime with the 970 series, FW 9.12.5.3 - 41 days, then I did a reboot as I changed configurations. It's been up 5 days since then. So sorry, I have never seen this - very strange problem,
