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Forum Discussion
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my ex...
Who is your ISP your connected with?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
This maybe a specific ISP or ISP interoperability issue between there equipment and the Orbi RBR.
Others along with myself are not seeing this issue. donawalt However, my 770 series is connected to a DOCSIS modem, CAX30 in modem mode. Mines been online with current released FW since around the 1st of Feb of this year. I would have seen a long duration in uptime however had a recent construction event in the backyard that was an accident so the ISP had to come and fix it. So my uptime started over last week. 🙄
It’s not an ISP issue - appreciate you’re trying to help however do take the time to read my above post. I’ve had this issue across two different providers using two very different connections. Previously using Virgin Media in the UK (a DOCSIS cable connection) and now Aquiss (a full fibre fttp connection). Completely new hardware and cable install using fibre. The new fttp connection is using an ONT straight into the orbi 970 with a PPPoE connection. Previously on Virgin it was via a cable model in modem mode into orbi. So I can categorically rule this out 100%. The issue also doesn’t happen when streaming from the router, only satellite. It’s 100% an issue with the orbi system and NG have had my ticket open 5+ months with no resolution.
And if you take out the RBS or turn OFF the RBS, does the problem still happen using the RBR only?
- It affects the RBS only. The RBS has also been swapped via RMA as part of NG troubleshooting - the same issue persists.
Ok. Thank you for the updated info.
I'll step away from this and please continue to work with NG support. May take an unknown amount of time for them to get a fix it. I'd check with them on occasion and also check to see if there maybe a beta build of FW that you can check out and test.
Hopefully NG will get this fixed as soon as possible.