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Forum Discussion
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my ex...
It’s not an ISP issue - appreciate you’re trying to help however do take the time to read my above post. I’ve had this issue across two different providers using two very different connections. Previously using Virgin Media in the UK (a DOCSIS cable connection) and now Aquiss (a full fibre fttp connection). Completely new hardware and cable install using fibre. The new fttp connection is using an ONT straight into the orbi 970 with a PPPoE connection. Previously on Virgin it was via a cable model in modem mode into orbi. So I can categorically rule this out 100%. The issue also doesn’t happen when streaming from the router, only satellite. It’s 100% an issue with the orbi system and NG have had my ticket open 5+ months with no resolution.
And if you take out the RBS or turn OFF the RBS, does the problem still happen using the RBR only?
- It affects the RBS only. The RBS has also been swapped via RMA as part of NG troubleshooting - the same issue persists.
Ok. Thank you for the updated info.
I'll step away from this and please continue to work with NG support. May take an unknown amount of time for them to get a fix it. I'd check with them on occasion and also check to see if there maybe a beta build of FW that you can check out and test.
Hopefully NG will get this fixed as soon as possible.
Just a heads up, after 5 weeks of no updates on my ticket, I received a response that asked me to...turn my devices off and turn them on again. Is there a way to escalate or complain with NG? I know we have a few netgear folks that sometimes monitor this forum - is there a way to flag this issue? I'm literally getting nowhere with NG support.