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Forum Discussion
Internet access frequently dropped at Orbi RBE770 Satellite
Last week I installed a new Orbi 772 system (Router and one Satellite) at my house, replacing an older Nighthawk R7800 router. All connected devices remain the same as before and they were working...
Thanks for including the screen capture. Could you please conduct an experiment:
When this happens next, open a Windows command window and try a couple of things:
Type ipconfig /all and notice what it says about the connection. Does it have a valid IP address? Gateway address? DNS Server address?
Type nslookup ford.com and observe what happens. (or any other company. I use ford because it is only four letters.)
Type ping 8.8.8.8 Does it get a response?
Alas, I do not have this specific model of Orbi (serious envy). There have been quite a number of comments on the Community Forum about this model lately.
Thanks for the advice. Will do.
The problem now occurs more frequently and also seems to affect devices on the 2.4 GHz band (IoT).
I have made several screenshots from the desktop and the laptop, when the problem occurs. I combined them in a ZIP file, but it does not seem I can upload it here. Let me know if there is a good way to share them.
I then completely powered off the Satellite. The two devices connected to the Router and appear to work without problems.
In my opinion (but I am not an IT person) it looks like a DNS problem in the Satellite.
