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Forum Discussion
Interruption every hour
Recently, I have repeated interruptions on my WiFi devices. For example, I've noticed it on the Playstation Portal (streaming device via Wi-Fi), where I briefly lose the connection for about 30-60 se...
Sorry for the late reply. I tried to solve the problem over the weekend.
I switched from AP mode to router mode and the problem still exists. Then I also gave the router a fixed IP and the Satellites one via reservation.
Unfortunately, none of this solved my problem.
I have also already replaced the cable and I still have hourly interruptions. I will also create a case. If you want to tell me your case number, then I can refer to your case.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Who is your ISP your connected with?
Does the front LED on the RBR or RBS turn PINK or WHITE when this happens?
How is the RBR connected to the ISP Router? Yellow WAN port right?
piddyy wrote:
Sorry for the late reply. I tried to solve the problem over the weekend.
I switched from AP mode to router mode and the problem still exists. Then I also gave the router a fixed IP and the Satellites one via reservation.
Unfortunately, none of this solved my problem.I have also already replaced the cable and I still have hourly interruptions. I will also create a case. If you want to tell me your case number, then I can refer to your case.
Hi, the answers are below:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
ISP: Sunrise
Modem: Connect Box 3 (DOCSIS 3.1)
I don't know the exact manufacturer.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Yes, that's fine.
Who is your ISP your connected with?
Sunrise (Switzerland)
Does the front LED on the RBR or RBS turn PINK or WHITE when this happens?
No.
How is the RBR connected to the ISP Router? Yellow WAN port right?
Yes, correct.
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Connect Box 3 shows as a fiber ONT and built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
