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Forum Discussion
jeffrymaynard
Apr 14, 2025Aspirant
IP Address DIsplay/Attached Device Display 870 Series
Just chiming in here with just one of many issues I have been having with my Orbi 870/871 devices. I am set up in AP mode (we wont get into the issues with this) and, looking at the attached device...
jeffrymaynard
Apr 14, 2025Aspirant
Ok, I have read some of those other posts and I call B.S. on it. One should NOT have to connect the satellites to the main RBR in order for the control channels to function properly. There simply is no valid justification for having to do this in my humble opinion. If you cannot transmit that traffic via standard protocols it should not be used. The entire intent for AP mode is so that you can spread the satellites away from the RBR and so that you do not have to use the system as your main router. Simply stated, the Orbi is not a 'router' of choice for many users. Sure, it's a great product for some families with no technical knowledge, but some of us have jobs, or other reasons, that we need to be able to control our home networks with a little more granularity. The fact that Netgear has chosen to lock down the devices they way they have is a bad decision overall, but the fact that it is locked down and does not do simple things like allow you to utilize a feature like hard medium (Ethernet) for back-haul over s standard network is even worse.
Please do not misunderstand me here, I am not trying to bad mouth the product. Based on what I have seen, the customer support is good, the product is robust and I am going to continue working with Netgear and the community to help make things better; but blaming people with 'sophisticated' networks for the behavior of the products is not going to fly.
Blaming people networks, cabling, etc. is a dull move and should be avoided. In fact, I ran across a number of posts doing just that and, truth be told, it left a really bad taste with me. Most networks at peoples homes are fairly simple and running simple Ethernet switches should not be an impediment to a product working. When a product is advertised as having the ability to run in AP mode eliminating the need for it to participate in routing, it should do just that. When is also advertises that you can tun the back-haul over Ethernet, that should also work. That does not mean run it in AP mode only from the ports on the RBR.
Onto the statement on documentation and other discussions. Just because someone 'discusses' the problem does not mean it's not a problem. Just because someone says 'that's how it works' does not mean it's not a problem. A problem is always a problem until it is actually fixed. If it were not a problem there might be 1 or 2 comments and discussions about it. It's a lot more of an issue that that! Because multiple people have 'discussed' it tells one that it is a problem and continues to be a problem. When we just push folks off when they bring it up again and again, we do a disservice to the product and it's users by allowing it to drop into oblivion and never really get solved. This causes user frustration and anxiety and make the brand and product unworthy; which no one really wants.
Sorry for the long thread and vent, but I felt I needed to speak up for all of us out here who do not want to hear that it's documented to not work. We want to help to make it work that way we believe it should.
CrimpOn
Apr 14, 2025Guru - Experienced User
jeffrymaynard wrote:
Ok, I have read some of those other posts and I call B.S. on it. One should NOT have to connect the satellites to the main RBR in order for the control channels to function properly. There simply is no valid justification for having to do this in my humble opinion.
Software engineers make a lot of choices when designing products. Many mesh WiFi systems are designed where every unit is identical. Any of them can be the "root" connected to the internet. Netgear designed their mesh with different firmware on the single 'router' and the multiple satellites. The original product had no 'wired' backhaul capability. That was one of the first features customers asked for.
So, I agree 100%. The product should have been designed to support wired satellites which appear on the WAN interface rather than the LAN interface. This design decision has frustrated a number of sophisticated users and consumed a lot of forum time.
Not having forum participation from the software engineering group means the people most likely to understand and be able to articulate the design are not present. We customers are left to speculate.