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Forum Discussion
Issues getting Windows 11 laptop to connect to Orbi 870
I have HP Windows 11 laptop that uses a Qualcomm FastConnect 6900 WiFi 6E adapter. The WiFi worked fine with my previous Orbi Pro SXR80, but after upgrading to Orbi 872 system, won't connect. ...
Make sure the wifi adapter drivers are up to date.
This the only device not connecting?
Try setting wifi security to NONE for a temporary test. Try the laptop connecting to the system. Reenabled wifi security afg\ter testing.
Might try a different adapter. I know Intel based adapters work.
I did update the adapter driver on Windows. The Qualcomm WiFi adapter is build into the laptop not external via USB.
I did keep the SSIDs the same for all the networks when upgrading to the Orbi 870 and all the other devices connected fine - no issues on 21 other devices. Only this Windows laptop.
The laptop does see all the available networks, just doesn't connect.
Will try the no security passcode and see what happens. But, if it does connect, then how would I fix in Windows?
Try checking some of the advanced adapter settings to see if anything there helps.
Possible adapter may not be compatible either or chip set mfr hasn't updated the drivers to support or work on WiFi7 MESH systems.
I had a situation once where a device would not connect and found that the Orbi had decided to Block that specific MAC address. The clue was opening Attached Devices and noticing that Access Control was enabled. Hu? I never enable Access Control. I experiment with so many devices that Access Control can be too much bother, so I just leave it turned off. Sure enough, That one device was showing in the table as Blocked.
The only explanation I ever found was maybe I had the Orbi app open to Connected Devices and somehow slid that green bar under "Allow Access" over to to the left.
FURRYe38 is correct that the WiFi adapter "properties" have a bunch of advanced settings, such as which frequency band to prefer. Maybe HP or Qualcomm have a forum where that specific adapter might be discussed?
