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Forum Discussion
New - RBE970 / RBE971 Firmware Version 9.12.3.3 Released
New Features: 06/03/2024
Adds support for SG region
Adds FW anti rollback for SG region
Enhancements:
WiFi and backhaul stability improvements
System stability improvements
Topology...
Furry, thank you for the great news. I’ve still been getting slow upload speeds everyday when I check it (from the internal tester in the Orbi, and internal tester in ATT router, but the Oolla app on my phone every test shows symmetrical speeds in the 1200-1500Mb range.
I need your recommendations. Just to refresh what we did last week to see if changing my Orbi Router into AP mode affected upload speeds, I’m still in AP mode. It’s amazing how much configuration and “status” info/control you loose over the Orbi in AP mode. I would like to go back to Router mode.
1). Keep in mind, currently in AP mode, the Gateway is connected to the Orbi in an Ethernet port, not the router LAN port. Won’t I need to change Orbi connection back to WAN port? But what happens if I change ports while Orbi is still in AP Mode? I’m not sure upgrade would work through an Orbi Ethernet port?? Should I unplug Orbi from Gateway first, reset all three Orbi’s, then reinstall all three (the reset should put Orbi back in Router mode) with the Orbi connection back in the LAN port, get ORBI working in router mode behind Gateway again before I do Firmware upgrade? I don’t know if firmware upgrade would load in Ethernet port, or would only Update AP firmware if I’m not running in router mode.
2) Last week as you suggested that I leave my ATT Gateway IP format that I had changed from 192.168.1,x to 192.168.10.x when I first set Orbi up as router behind Gateway (in Passthrough mode), I didn’t see you’re Post unfortunately when I changed Orbi into AP mode (and turned off Passthrough in Gateway). I’d already reconfigured Gateway IP format (with DHCP assignment) back to 192.168.1.x. before I put Orbi into AP Mode. Should I change Gateway IP format back to 192.168.10.x again before I reconnect Orbi (in Router Mode) back to the ATT Gateway?
3) Can/should I disconnect the Orbi from the Gateway before I do the reset? If not, I’m concerned about getting into a situation where I’ll have trouble determining what IP the Orbi will have if they both try to assign an IP to the router. Then I won’t be able to connect with Orbi to do configuration.
I’m sure I missed many other questions so if you have other instructions, please provide. I’m not in a hurry to do this upgrade so schedule your response when you have time this week.
I'll continue to suffer with slow upload speeds while I’m only using download speed to browse eBay and Amazon not being able to take advantage of my 5Gb gateway and Orbi Router 10Gb speeds !!
(Should I apologize to this Community that I’ve caused 1000 posts to my slow upload speed help request when I could really get the same performance for my internet use from a dial-up ADSL router?!?!) Thank each of you for humoring an old man!!
I need your recommendations. Just to refresh what we did last week to see if changing my Orbi Router into AP mode affected upload speeds, I’m still in AP mode. It’s amazing how much configuration and “status” info/control you loose over the Orbi in AP mode. I would like to go back to Router mode.
1). Keep in mind, currently in AP mode, the Gateway is connected to the Orbi in an Ethernet port, not the router LAN port. Won’t I need to change Orbi connection back to WAN port? But what happens if I change ports while Orbi is still in AP Mode? I’m not sure upgrade would work through an Orbi Ethernet port?? Should I unplug Orbi from Gateway first, reset all three Orbi’s, then reinstall all three (the reset should put Orbi back in Router mode) with the Orbi connection back in the LAN port, get ORBI working in router mode behind Gateway again before I do Firmware upgrade? I don’t know if firmware upgrade would load in Ethernet port, or would only Update AP firmware if I’m not running in router mode.
2) Last week as you suggested that I leave my ATT Gateway IP format that I had changed from 192.168.1,x to 192.168.10.x when I first set Orbi up as router behind Gateway (in Passthrough mode), I didn’t see you’re Post unfortunately when I changed Orbi into AP mode (and turned off Passthrough in Gateway). I’d already reconfigured Gateway IP format (with DHCP assignment) back to 192.168.1.x. before I put Orbi into AP Mode. Should I change Gateway IP format back to 192.168.10.x again before I reconnect Orbi (in Router Mode) back to the ATT Gateway?
3) Can/should I disconnect the Orbi from the Gateway before I do the reset? If not, I’m concerned about getting into a situation where I’ll have trouble determining what IP the Orbi will have if they both try to assign an IP to the router. Then I won’t be able to connect with Orbi to do configuration.
I’m sure I missed many other questions so if you have other instructions, please provide. I’m not in a hurry to do this upgrade so schedule your response when you have time this week.
I'll continue to suffer with slow upload speeds while I’m only using download speed to browse eBay and Amazon not being able to take advantage of my 5Gb gateway and Orbi Router 10Gb speeds !!
(Should I apologize to this Community that I’ve caused 1000 posts to my slow upload speed help request when I could really get the same performance for my internet use from a dial-up ADSL router?!?!) Thank each of you for humoring an old man!!
Roc1 wrote:
Furry, thank you for the great news. I’ve still been getting slow upload speeds everyday when I check it (from the internal tester in the Orbi, and internal tester in ATT router, but the Oolla app on my phone every test shows symmetrical speeds in the 1200-1500Mb range.
I need your recommendations. Just to refresh what we did last week to see if changing my Orbi Router into AP mode affected upload speeds, I’m still in AP mode. It’s amazing how much configuration and “status” info/control you loose over the Orbi in AP mode. I would like to go back to Router mode.
1). Keep in mind, currently in AP mode, the Gateway is connected to the Orbi in an Ethernet port, not the router LAN port. Won’t I need to change Orbi connection back to WAN port? But what happens if I change ports while Orbi is still in AP Mode? I’m not sure upgrade would work through an Orbi Ethernet port?? Should I unplug Orbi from Gateway first, reset all three Orbi’s, then reinstall all three (the reset should put Orbi back in Router mode) with the Orbi connection back in the LAN port, get ORBI working in router mode behind Gateway again before I do Firmware upgrade? I don’t know if firmware upgrade would load in Ethernet port, or would only Update AP firmware if I’m not running in router mode.
You should be using the WAN port on the back of the RBR for both router and AP modes that connects to the ISP Gateway LAN port there.
2) Last week as you suggested that I leave my ATT Gateway IP format that I had changed from 192.168.1,x to 192.168.10.x when I first set Orbi up as router behind Gateway (in Passthrough mode), I didn’t see you’re Post unfortunately when I changed Orbi into AP mode (and turned off Passthrough in Gateway). I’d already reconfigured Gateway IP format (with DHCP assignment) back to 192.168.1.x. before I put Orbi into AP Mode. Should I change Gateway IP format back to 192.168.10.x again before I reconnect Orbi (in Router Mode) back to the ATT Gateway?
I recommend that you keep the ISP gateway at 10.x. You don't need to keep changing this.
3) Can/should I disconnect the Orbi from the Gateway before I do the reset? If not, I’m concerned about getting into a situation where I’ll have trouble determining what IP the Orbi will have if they both try to assign an IP to the router. Then I won’t be able to connect with Orbi to do configuration.
You can if you want too. If you keep the ISP gateway at 192.168.10.1, then After you FR the Orbi system, you can leave the Orbi system at default 192.168.1.1 all the time while in router mode.
I’m sure I missed many other questions so if you have other instructions, please provide. I’m not in a hurry to do this upgrade so schedule your response when you have time this week.
I'll continue to suffer with slow upload speeds while I’m only using download speed to browse eBay and Amazon not being able to take advantage of my 5Gb gateway and Orbi Router 10Gb speeds !!
(Should I apologize to this Community that I’ve caused 1000 posts to my slow upload speed help request when I could really get the same performance for my internet use from a dial-up ADSL router?!?!) Thank each of you for humoring an old man!!
No idea of new FW will fix the problem. Please try router mode first after getting the FW loaded then try AP mode.
Update your support ticket on what you saw with the new FW loaded.
- Furry ,thanks for the response! I keep reminding you “I’m old”. I thought I remembered you told me last week to use a LAN port on the Orbi and WAN port on the ATT Gateway. How pitiful my memory is. As you know, there is no way to do it this, there is no RJ45 WAN port on the gateway, it’s an SFP. I just looked at my connections, you are correct. My failing memory transposed the box I was supposed to use a WAN port on. I do have 5Gb Gateway LAN port connected to “Mulitgig” 10 Gb (labeled “10Gb” WAN which originally threw me off, see following) Orbi WAN port (just as info for other Community readers, on Netgear Switches, if the port rating and labeling is for “1Gb/10Gb”, it will NOT auto negotiate down to 2.5/5 Gb, you must have a multigig switch that operates, and port is labeled” for 1/2.5/5/10 to auto negotiate). So on my #1, I’ve been connected like you want.
Since you wanted me to try out the new FW (you assumed the FW upgrade would be done by other Community members while in Router mode) after I upgraded, If you want me to try Firmware updating while I’m in AP mode it would be easier and faster for me. I can use all the helpful links you provided and upgrade Satellites, then “AP” router now, before I go back to “router” mode.
Probably a stupid question, but will firmware update work in AP mode, and will it download new software for the “router” mode on the Orbi? Software systems now have gotten so smart, I thought NG might detect my “AP” mode and only apply the AP FW updates.
Netgear sent me an email over the weekend stating they would close my case unless I was still having the speed problem. I just went through this last Thursday with NG, and that 2nd NG tech said they would not close my case until I received the call-back I was promised when I first opened the case.
The first NG tech was working with other employees while I was on hold during our 3-hour call, it was those employee’s that instructed the NG tech I was speaking on phone with who offered me (I didn’t ask for one) the call back, so I want a call back!
I responded to 3rd NG tech who sent me the Sat email with my 3-page email telling them I would call them if my Upload speeds increased (they haven’t), and NOT to close my Case until THEY called me per their commitment with a solution, or I called them if my speeds improved. I also told the 3rd tech whose name was on the “auto” generated email:
“and by the way, your mother dresses you funny”!! Just kidding.
Let me know if I should try updating firmware while I’m in AP mode.
Roc1 wrote:
Furry ,thanks for the response! I keep reminding you “I’m old”. I thought I remembered you told me last week to use a LAN port on the Orbi and WAN port on the ATT Gateway. How pitiful my memory is. As you know, there is no way to do it this, there is no RJ45 WAN port on the gateway, it’s an SFP. I just looked at my connections, you are correct. My failing memory transposed the box I was supposed to use a WAN port on. I do have 5Gb Gateway LAN port connected to “Mulitgig” 10 Gb (labeled “10Gb” WAN which originally threw me off, see following) Orbi WAN port (just as info for other Community readers, on Netgear Switches, if the port rating and labeling is for “1Gb/10Gb”, it will NOT auto negotiate down to 2.5/5 Gb, you must have a multigig switch that operates, and port is labeled” for 1/2.5/5/10 to auto negotiate). So on my #1, I’ve been connected like you want.
You should be using the WAN port on the back of the Orbi RBR for both router and AP modes that connects to the ISP Gateway Mutligig LAN port there.
Since you wanted me to try out the new FW (you assumed the FW upgrade would be done by other Community members while in Router mode) after I upgraded, If you want me to try Firmware updating while I’m in AP mode it would be easier and faster for me. I can use all the helpful links you provided and upgrade Satellites, then “AP” router now, before I go back to “router” mode.
Yes you can update FW while in AP mode, just be sure to update the RBS first, then RBR lastly.
Probably a stupid question, but will firmware update work in AP mode, and will it download new software for the “router” mode on the Orbi? Software systems now have gotten so smart, I thought NG might detect my “AP” mode and only apply the AP FW updates.
NG may not be pushing this out to everyone via AU. Or not while in AP mode. So manually you can apply it while in AP mode.
Netgear sent me an email over the weekend stating they would close my case unless I was still having the speed problem. I just went through this last Thursday with NG, and that 2nd NG tech said they would not close my case until I received the call-back I was promised when I first opened the case.
The first NG tech was working with other employees while I was on hold during our 3-hour call, it was those employee’s that instructed the NG tech I was speaking on phone with who offered me (I didn’t ask for one) the call back, so I want a call back!
I responded to 3rd NG tech who sent me the Sat email with my 3-page email telling them I would call them if my Upload speeds increased (they haven’t), and NOT to close my Case until THEY called me per their commitment with a solution, or I called them if my speeds improved. I also told the 3rd tech whose name was on the “auto” generated email:
“and by the way, your mother dresses you funny”!! Just kidding.
Let me know if I should try updating firmware while I’m in AP mode.