NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
New - RBE970 / RBE971 Firmware Version 9.12.3.3 Released
New Features: 06/03/2024
Adds support for SG region
Adds FW anti rollback for SG region
Enhancements:
WiFi and backhaul stability improvements
System stability improvements
Topology...
Glad you got it updated. Be sure to save off a new back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
Labrat3 wrote:
Thank you for the much-awaited update. I was beginning to think we had been forgotten about.
Will post an update if I encounter any issues. But thus far things seem quite reliable.
I did a Speedtest using Orbi app to get speeds to my router and then tested to my computer over WiFi7 to see how much of that I can get over WiFi. Looking great and better than the throughput I was getting on the old firmware (not sure yet if that is meaningful).
I have XFinity Gigabit X2 with 2000DL/200UL
Speedtest on Router: 2308/239
Speedtest on Wifi7 Laptop within 20 feet of router: 1532/239, Ping: 9
Speedtest on iPhone 15Pro (WiFi 6E) within 20 feet of router: 1333/237 Ping: 17
I’ve seen an improvement using the iPhone 15 Pro Max but I still get some wifi drops and disconnections every 2-3 days and the only fix to reconnect is toggle wifi off for some seconds and back on. Kind of weird but overall works very good.
What iOS is on the iPhone?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Does this happen with the RBS turned OFF?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?Has a power off for 1 minute then back ON with the ISP modem and RBR and RBS been performed since last update?
SpeedPro_03 wrote:
I’ve seen an improvement using the iPhone 15 Pro Max but I still get some wifi drops and disconnections every 2-3 days and the only fix to reconnect is toggle wifi off for some seconds and back on. Kind of weird but overall works very good.What iOS is on the iPhone? iOs 17.5.1 iPhone 15 Pro Max
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Mitrastar GPT-2841GX4X5 / Movistar España 1gb fibra simétrica
How many RBS are deployed? 4
What is the size of your home? Sq Ft? 350
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰20 meters
Does this happen with the RBS turned OFF? No
What channel configurations are currently set on the router? 2.4 ghz channel 1 / 5 ghz channel 40
Any Wifi Neighbors near by? If so, how many? Not close enough to affectHas a power off for 1 minute then back ON with the ISP modem and RBR and RBS been performed since last update?
Yes and wifi drops still happen every 2-3 days
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...For the size of home, the RBR and maybe two RBS would be needed. Can you turn OFF two RBS and test with just the RBR and TWO RBS only?
20 meters maybe a bit too far. Try 15 meters between the RBR and RBS?