NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 12, 2024

New - RBE970 / RBE971 Firmware Version 9.12.4.16 Released (for NA Region Only)!

New Features: 11/12/2024 Added Router Protection support. Added Satellite Notification support. For NA Region Only Enhancements: Improved WiFi and backhaul stability. Improved syste...
prowl2000's avatar
prowl2000
Aspirant
Dec 10, 2024

I updated my firmware a couple days ago via the iPhone app. Yesterday and today I'm seeing that my two Macs are no longer able to connect via WIFI. I can connect via ethernet no problem. I look in the logs on the router and I do not see any issues.
Is this a case where I should perform a factory reset?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 10, 2024

    First try a power OFF of the system for 1 minute then back ON. 

    What channels are you using on the RBR? 

     

    What two Macs do you have? OSX versions? 

     

    What region are you located?

    • prowl2000's avatar
      prowl2000
      Aspirant
      Dec 10, 2024

      Thanks for the quick reply. I've powered down all systems and restarted. Still nothing.
      2.4 is on auto, 5GHz set to 40.
      Mac 1 is a MacMini 2014 running OS 12.7.6
      Mac 2 is a MacBook intel 2020 running OS 15.1.1

      Region is US, so NA.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 11, 2024

        And you don't have any Access Controls or Armor or SPC enabled? 

        I have a Mac Book Pro 2018 and it connects to mine fine. OSX 12 and 15.

        I do need to check my Mac Mini 2012. 

        prowl2000 wrote:

        Thanks for the quick reply. I've powered down all systems and restarted. Still nothing.
        2.4 is on auto, 5GHz set to 40.
        Mac 1 is a MacMini 2014 running OS 12.7.6
        Mac 2 is a MacBook intel 2020 running OS 15.1.1

        Region is US, so NA.