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New - RBE970 / RBE971 Firmware Version 9.12.5.3 (All Regions!)
Enhancements: 12/26/2024
Improved 2.4 GHz WiFi connectivity.
Bug Fixes:
Fixed an issue where the 2.4 GHz channel did not change when using channels 9-13.
Fixed various minor bugs.
S...
Ive been running my Pixel 9 Pro XL since release on this router and havent seen any persisting or repeating issues. Maybe once every 2 weeks or so it will drop connection to the router and I toggle the wifi tile and all is well. I am in the US.
System was stable and no crashes over the weekend which was great. Today though router has again just rebooted out of the blue for no reason. There’s definitely some serious instability with this fw - I’ve not had this with previous versions. I’ll try downgrading but I think I’m also reaching the end of my patience with this hw. For the price it should just work.
Wanted to chime in here, because this Orbi 970 has been a royal pain and coming from an RBK40 system, I honestly expected way better. 9.2.4.16 was horrible. 9.12.5.3 is slightly better. It fixed random disconnections of my satellites, I’ve done hard resetting everything, hell I’ve even tried nmrpflashes on the satellites, throughput still is degraded on both wired and wireless. Debug logs show things are good with the router itself, but every single satellite reports TR and RX issues . I’m not exaggerating, every single satellite I own reports that in the debugs. Every single satellite I own also reports NVRAM issues, the router does not. None of my satellites after a factory reset of them emit the factory default SSID and password that is labeled on each unit either. They used to, they don’t now. I don’t know if Netgear changed that behavior, they never tell you and talking to support is like talking to a brick wall.
I’m changing all my cabling out to TrueCable Direct Burial Shielded Cat6A as my ISP piped Cat5e cable and did horrific ends, so I want to rule that out this Saturday, but if that doesn’t work I don’t know what else more I can do. I’ve provided logs to Netgear, but it just is a back and forth ping pong game and not a single technician has escalated it to an engineer to at least just review the logs!
My plan is 400down, 50up, yet my Orbi only pushes 120-200 across all devices direct at the router and from satellites.
So when doing a factory reset with the PDF process with the RBS near or in same room as the RBR, do they auto sync at all to the RBRs default SSID network prior to starting the setup wizard with a PC and web browser?
How was FW on the system updated? Automatically by the system or manually and did you update the RBS first then the RBR lastly?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰What channel configurations are currently set on the router?
What wifi devices are you connecting to the system?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
OrbiTechDude wrote:
Wanted to chime in here, because this Orbi 970 has been a royal pain and coming from an RBK40 system, I honestly expected way better. 9.2.4.16 was horrible. 9.12.5.3 is slightly better. It fixed random disconnections of my satellites, I’ve done hard resetting everything, hell I’ve even tried nmrpflashes on the satellites, throughput still is degraded on both wired and wireless. Debug logs show things are good with the router itself, but every single satellite reports TR and RX issues . I’m not exaggerating, every single satellite I own reports that in the debugs. Every single satellite I own also reports NVRAM issues, the router does not. None of my satellites after a factory reset of them emit the factory default SSID and password that is labeled on each unit either. They used to, they don’t now. I don’t know if Netgear changed that behavior, they never tell you and talking to support is like talking to a brick wall.
I’m changing all my cabling out to TrueCable Direct Burial Shielded Cat6A as my ISP piped Cat5e cable and did horrific ends, so I want to rule that out this Saturday, but if that doesn’t work I don’t know what else more I can do. I’ve provided logs to Netgear, but it just is a back and forth ping pong game and not a single technician has escalated it to an engineer to at least just review the logs!
My plan is 400down, 50up, yet my Orbi only pushes 120-200 across all devices direct at the router and from satellites.
FURRYe38 , the satellites if factory reset do not broadcast any SSIDs if factory reset and only do a solid white to indicate they are ready to synchronize with the router. If I do a sync via the router’ UI or the physical sync buttons, they will sync fine and join the network and start broadcasting the same SSID as the router.
Firmware is always manually installed on satellites and router (I hate auto update, so I have always turned that off on any Orbi systems). I update each satellite one by one first, then update the router.
Router is connected to my ISP’s Tarana G1 Remote Note (they’re a fixed wireless provider). Cable from internet port of router plugs into LAN port of the Taran’a POE injector.
I have main router at building where the Tarana resides, then 3 satellites. One satellite receives the internet from the router via a Nanostation 5AC Loco PTP System (to pipe the internet into my home), essentially creating a wired backhaul, with the other two satellites then connecting themselves to the satellite that has the wired backhaul. ISP has clear line of sight at the adjacent building so that is why the setup is this way. Wi-Fi broadcasts within that building to serve clients there as well.
4000 square feet home, but that doesn’t include outside perimeters which I have Ring cameras connected to. Satellites are 40-50 feet apart from each other and the router is about 0.2 miles away from the house. This is irrelevant, as it spikes to the proper bandwidth across all areas for a brief period, then starts to be erratic on bandwidth, then eventually bombs. I can even test with only one satellite connected. NOTHING, makes a difference.
I have Apple TVs, MacBooks, iPhones, Ring Cameras, and many iOT devices. I have 52 devices connected to my system.
Disabling the randomizes make zero difference.
FURRYe38 wrote:So when doing a factory reset with the PDF process with the RBS near or in same room as the RBR, do they auto sync at all to the RBRs default SSID network prior to starting the setup wizard with a PC and web browser?
How was FW on the system updated? Automatically by the system or manually and did you update the RBS first then the RBR lastly?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰What channel configurations are currently set on the router?
What wifi devices are you connecting to the system?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
OrbiTechDude wrote:Wanted to chime in here, because this Orbi 970 has been a royal pain and coming from an RBK40 system, I honestly expected way better. 9.2.4.16 was horrible. 9.12.5.3 is slightly better. It fixed random disconnections of my satellites, I’ve done hard resetting everything, hell I’ve even tried nmrpflashes on the satellites, throughput still is degraded on both wired and wireless. Debug logs show things are good with the router itself, but every single satellite reports TR and RX issues . I’m not exaggerating, every single satellite I own reports that in the debugs. Every single satellite I own also reports NVRAM issues, the router does not. None of my satellites after a factory reset of them emit the factory default SSID and password that is labeled on each unit either. They used to, they don’t now. I don’t know if Netgear changed that behavior, they never tell you and talking to support is like talking to a brick wall.
I’m changing all my cabling out to TrueCable Direct Burial Shielded Cat6A as my ISP piped Cat5e cable and did horrific ends, so I want to rule that out this Saturday, but if that doesn’t work I don’t know what else more I can do. I’ve provided logs to Netgear, but it just is a back and forth ping pong game and not a single technician has escalated it to an engineer to at least just review the logs!
My plan is 400down, 50up, yet my Orbi only pushes 120-200 across all devices direct at the router and from satellites.
