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Forum Discussion
angrynor
May 18, 2024Aspirant
No internet on guest network connected via Satellite
After spending a lot of money on Orbi 970 + 2 satellites because I needed a guest network where a lot of people could connect, it is very disappointing to know that it doesn't work. It took me hou...
angrynor
May 18, 2024Aspirant
Firmware Version
V9.12.2.1_1.2.10
I realized that when the guest(s) connects via the main router, it is fine. However, when a guest connects via a satellite, there will be no internet.
The whole issue is that I have bought this router + 2 satellites because my router needs to be near my modem (provided by my ISP), and the satellite is meant to provide strong and good wifi for them to connect further away.
plemans
May 18, 2024Guru - Experienced User
angrynor wrote:
Firmware Version
V9.12.2.1_1.2.10----up to date if you're in the EU. there is a new version if you're not. are the satellites on the same version?Orbi RBE973S | WiFi 7 System | NETGEAR Support
I realized that when the guest(s) connects via the main router, it is fine. However, when a guest connects via a satellite, there will be no internet.---are the satellites hardwired in or wireless?
The whole issue is that I have bought this router + 2 satellites because my router needs to be near my modem----what modem/gateway is this? What model? (provided by my ISP), and the satellite is meant to provide strong and good wifi for them to connect further away.---You're correct in that. And mine do provide a working guest network.
- angrynorMay 18, 2024Aspirant
1. as far as I am aware, yes
2. satellites are wireless
3. I can see that it is a FibreHome AN5506-01-A- plemansMay 18, 2024Guru - Experienced User
Have you tried removing the satellites and re-syncing them?
I'd also check their firmware version to see if its the same (you can do through the gui)
- angrynorMay 19, 2024Aspirant
1. Yes I did. Resync and the same problem persists.
2. Firmware is the same. Check via the app and the web interface.