Forum Discussion

Aspirant

May 18, 2024

No internet on guest network connected via Satellite

After spending a lot of money on Orbi 970 + 2 satellites because I needed a guest network where a lot of people could connect, it is very disappointing to know that it doesn't work. It took me hou...

FURRYe38

Guru - Experienced User

May 21, 2024

How are RBS connected to the RBR? Wirelessly or ethernet connected?

angrynor wrote:

After spending a lot of money on Orbi 970 + 2 satellites because I needed a guest network where a lot of people could connect, it is very disappointing to know that it doesn't work.

It took me hours to even narrow it down to discover that the guest network does not work when connected via the satellite.

Any official support or solutions please?

angrynor
Aspirant
May 23, 2024
Wirelessly.
- FURRYe38
  Guru - Experienced User
  May 23, 2024
  I recommend you give this reset process a try:
  
  https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Procedure-for-Factory-Reset-of-RBE970-series-systems/td-p/2356837/jump-to/first-unread-message
  
  IF this fails to get Guest Network working thru the RBS, I would open up a support ticket with NG and ask about an RMA.
  - angrynor
    Aspirant
    May 24, 2024
    Will have to do it when I am expecting a down period of the usage.
    
    Disappointing but thanks for the suggestions!