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Forum Discussion
Jarvis-2009
Jan 16, 2024Tutor
On teams meetings connection dies and then reconnects
I've been having the same issues. On teams meetings connection dies and then reconnects. Kids in the middle of gaming connection dies and they get kicked out. Firmware is up to date. Spoke to sup...
FURRYe38
Jan 16, 2024Guru
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Is SIP ALG Enabled or Disabled on the RBR? Try the other setting as a quick test.
Please make contact via PM with Straq
- Jarvis-2009Jan 17, 2024TutorThanks for the reply
It’s Verizon fiber. 1gig Cables are good.
1 main router and 1 satellite
House 3600 square feet strong signal everywhere. Appropriate spacing between RBS.
SIP ALG disabled.
Have not tried to turn satellite off and see if it happens.- FURRYe38Jan 17, 2024Guru
Jarvis-2009 wrote:
Thanks for the reply
It’s Verizon fiber. 1gig Cables are good.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the cable CAT# version?
1 main router and 1 satellite
House 3600 square feet strong signal everywhere. Appropriate spacing between RBS.
SIP ALG disabled. Try with SIP ALG Enabled?
Have not tried to turn satellite off and see if it happens.
Let us know if this still happens with RBS OFF.- Jarvis-2009Jan 17, 2024Tutor
In testing now with RBS off for the next few hours. - Will advise.
- Jarvis-2009Jan 17, 2024TutorFirmware is the latest version available on the website.