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Acerun's avatar
Acerun
Star
Nov 13, 2023
Solved

Once a day or twice a day, the router loses connection to the internet

Once a day or twice a day, the router loses connection to the internet and I have to unplug and replug the router. I spoke to tech support and they said this is a known issue and they provided me wit...
  • Straq's avatar
    Straq
    Dec 19, 2023

    Hi FURRYe38 ,

     

    We can mark this issue as solves. In contact with this user on a daily basis and main issue he was encountering is fixed. Issue was due to Pixel 8 Pro crashing his network in V9.10.0.2.

     

    As long as users are in V9.10.2.3 or onwards, Pixel 8 will not crash the system anymore 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 13, 2023

Does the front LED turn PINK when this happens? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
How many RBS are deployed? 
What is the size of your home? Sq Ft?

 

Does this happen with the RBS turned OFF? 
Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router?

 

Has a factory reset and setup from scratch been performed since last BETA FW update? If not, please try this.

  • Acerun's avatar
    Acerun
    Star
    Nov 15, 2023
    You've got to be kidding if you think a consumer is going to go through those hoops
    • Acerun's avatar
      Acerun
      Star
      Nov 15, 2023
      Does not turn pink. Just blinks white when it loses connection.

      Using monoprice Cat8 cable.

      ATT fiber new install always runs green connection with AT&T modem.

      You can't charge thousands of dollars and throw all this troubleshooting on the consumer... Your stock is going to tank.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 15, 2023

        What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

         

        Trying to help you out is all...If you don't feel it's beneficial, please return the system to place of purchase.

         

        Good Luck.