Forum Discussion

Star

Nov 13, 2023

Solved

Once a day or twice a day, the router loses connection to the internet

Once a day or twice a day, the router loses connection to the internet and I have to unplug and replug the router. I spoke to tech support and they said this is a known issue and they provided me wit...

Straq
Dec 19, 2023
Hi FURRYe38 ,

We can mark this issue as solves. In contact with this user on a daily basis and main issue he was encountering is fixed. Issue was due to Pixel 8 Pro crashing his network in V9.10.0.2.

As long as users are in V9.10.2.3 or onwards, Pixel 8 will not crash the system anymore

Acerun

Star

Nov 15, 2023

You've got to be kidding if you think a consumer is going to go through those hoops

Acerun

Star

Nov 15, 2023

Does not turn pink. Just blinks white when it loses connection.

Using monoprice Cat8 cable.

ATT fiber new install always runs green connection with AT&T modem.

You can't charge thousands of dollars and throw all this troubleshooting on the consumer... Your stock is going to tank.

FURRYe38
Guru - Experienced User
Nov 15, 2023
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Trying to help you out is all...If you don't feel it's beneficial, please return the system to place of purchase.

Good Luck.
- Acerun
  Star
  Nov 15, 2023
  Two full systems are packed up and sitting on my doorstep to be returned. The consumer shouldn't go through this especially at this price point.
  
  NBS AT&T BGW-320 500 is the unit
  - Acerun
    Star
    Nov 15, 2023
    And it has zero problems with the RBR50
Straq
NETGEAR Expert
Nov 15, 2023
Hi

Really sorry for your terrible experience and cannot agree more that you should not go through this. Please assure that we will like to resolve your issue. Please check your inbox for a message, we will like to get this resolved ASAP.